Privacy Policy

Privacy Policy - 2013

Purpose other than that referred to in this statement. If you have given us personally identifiable information about yourself and would like copies of that information, or if you would like us to correct any factual inaccuracies in that information or if you would like that information deleted from our records, and then please contact us in writing at

We will use our reasonable efforts to supply, correct or delete information about you on our files and may charge you a small administrative fee for supplying copies of such information. We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example to check your identity when you telephone us, encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.

The Internet

If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. The control panel will allow you to opt out of email notifications. However, you can always send us an email at any time to change your preferences.


We use "cookies" as a security login method and/or to monitor user traffic patterns and site usage. This helps us to understand how our customers and potential customers use our website so that we can develop and improve the design, layout and functionality of the sites. A cookie is a piece of information that is stored on your computer's hard drive and which records your navigation of a website so that, when you revisit that website, it can present tailored options to you based upon the stored information about your last visit. You can normally alter the settings of your browser to prevent acceptance of cookies.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other web sites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies. You may also experience login problem when logging into your online account.

Monitoring of calls

We may monitor and record communications we receive. This may be done to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that means to provide evidence of the transaction.

Use of Personal Information

Information you provide or we hold (whether or not under this Contract) may be used by us, our employees and/or agents to: (a) identify you when you make enquiries to our customer services or other departments; (b) help administer any accounts, services and products offered by Simple Telecoms now or in the future; (c) help us to detect fraudulent or illegal usage or loss or as required by the legal authorities; and (d) write to, or telephone, you with information about other services and products offered by us and our carefully selected partners.

In order to tell you about discounts and offers which may be available, we will process information about your use of the Services, including (but not limited to) the time you make calls and frequently-called numbers.

Further information

If you would like any further information or have any comments on our Privacy Policy then please write to us at 'Data Protection, or send us an email to We may amend this policy from time to time, in which case the amended version will be published on our website.

This policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations.

All rights reserved Simple Telecoms 2013


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